Liberty safe does not insure the contents of your safe. You should purchase a replacement model in either case. Do not continue to store items in a safe that has been compromised by water or fire. If your safe included firearms, remove them and have them cleaned and lubricated as soon as possible. In this event, make sure to have your safe opened as soon as possible. Should your safe be exposed to fire or water, the fire insulation of your safe will be compromised. Solutions to frequently asked questions and issues can also be found in Trouble Shooting Guide in this booklet or on line at The cost of any repairs performed without pre-authorization will be the sole responsibility of the owner. If there are any issues regarding your safe please contact a Liberty Safe Customer Service Representative (CSR) at (800) 247-5625. Repairs to your safe covered under your warranty should not be performed without the pre-authorization of a Liberty Safe customer service representative. You will be required to provide the serial number and proof of ownership if you have not sent in your warranty card. If you encounter a problem that falls under the warranty coverage, simply call one of our Customer Service Representative's at (800) 247-5625, press 4. Please read carefully the safe warranty that accompanied your safe. Slide the two ears counterclockwise to the 12 o'clock position. Verify the door is open all of the way and the bolts are extended to their locked position.
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